Frequently Asked Questions
Everything you need to know about our ventilation solutions and services.
How long does shipping take for ventilation systems?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the unit.
What is your return policy for installed products?
We offer a 30-day return policy for unused items in original packaging. Please note that products that have already been installed cannot be returned unless they are found to be defective.
Do your products come with a manufacturer warranty?
Yes, all our ventilation fans and air purification systems come with a standard 2-year manufacturer warranty covering parts and labor defects.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free installment plans through our financing partners.
Do you provide installation services?
While we are a retail store, we can provide a list of certified HVAC technicians in your area who are experienced with the Fresh Ventilation product range.