Returns & Exchanges
At Fresh Ventilation, we stand behind the quality of our air circulation products and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to help you with a straightforward exchange or refund process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original, unopened packaging, ensuring all manuals, hardware, and components are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our central distribution warehouse.
Inspection and Refund
Once our technicians verify the condition of the returned unit, we will process your refund or dispatch your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing